Savings - Frequently Asked Questions (FAQs)

Frequently Asked Questions Index

1. My Timesaver cash card has been stolen/lost what should I do?
2. My passbook/certificate has been stolen/lost what should I do?
3. I don’t pay tax and don’t want my interest to be taxed, what do I need to do?
4. I’ve moved and need to let you know my new address.
5. What sort code do I need to quote to send a payment to my BRANCH BASED savings account?
6. I’m setting up a Direct Debit from my Timesaver account. What information will I need for the Direct Debit form?
7. I want to transfer my ISA to you, what do I need to do?
8. I want to transfer my ISA out. What do I need to do?
9. When should I receive my interest statement?
10. Online / eSavings account opening requirements
11. What forms of ID are acceptable to support my application?

My Timesaver cash card has been stolen/lost what should I do?

Please call our helpline on 0800 591 591 as soon as you can.

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My passbook/certificate has been stolen/lost what should I do?

You need to call any Bradford & Bingley branch as soon as you can.

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I don’t pay tax and don’t want my interest to be taxed, what do I need to do?

We can pay interest without taking off tax if you have completed the following form to show you are eligible to have interest paid in full.

Inland Revenue Tax Form R85.

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I’ve moved and need to let you know my new address.

You can either call into a Bradford & Bingley branch or local agency to sign a change of address form or you can write to your nearest branch. We'll need to see proof of your new address such as a utility bill or bank statement before we can change the details.

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What sort code do I need to quote to send a payment to my BRANCH BASED savings account?

• Sort Code - 13 40 00
• Account Number - 00000000 (as we aren’t a bank, we have a collection account number)
• Reference - Your own Bradford & Bingley account number (eg. 123PX123456H)

PLEASE NOTE: These details are for branch accounts only, and cannot be used in conjunction with eSavings / Internet Savings accounts

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I’m setting up a Direct Debit from my Timesaver account. What information will I need for the Direct Debit form?

• Sort Code - 13 41 21
• Account Number - We will need to convert your account number to a numerical number only. The alpha numeric account details shown on your card can’t be used with the Direct Debit system.

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I want to transfer my ISA to you, what do I need to do?

Before transferring an ISA, you need to be sure that this is the best option for you, based on your financial situation. Transferring an ISA may not be the most appropriate financial option for you to take – it is always best to seek professional financial advice.

If you wish to proceed with your ISA transfer, you will need to write an authorisation letter to your current provider, detailing whether it is a full or partial transfer, that you want Bradford & Bingley to become your new provider and remember to sign and date the letter. The letter and your certificate/passbook should be sent to your current provider. Do not attempt to close an account yourself and re-open it with us as this may affect the tax-free status of your investment.

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I want to transfer my ISA out. What do I need to do?

Before transferring an ISA, you need to be sure that this is the best option for you, based on your financial situation. Transferring an ISA may not be the most appropriate financial option for you to take – it is always best to seek professional financial advice.

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When should I receive my interest statement?

This depends on the type of account you have – please refer to the terms & conditions of the account or contact our helpdesk on 0845 600 8885.

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Online / eSavings account opening requirements

Our account opening process is very simple and quick. Go to the product page and click 'Apply Online'.
Below is a summary of the key requirements to open an account.

5 Key Requirements to Open an eSavings Account

1. You must be a UK resident (please note: this excludes the Channel Islands and Isle of Man).
2. Applicants must be aged 18 or over.
3. You need to be able to open your account with a minimum £1,000 balance.
4. You must hold a personal bank or building society current account that offers .
   Direct Debit payment facilities.
5. To be able to access and transact on your account, you need access to a PC with internet
   capability and have a valid e-mail address.

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What forms of ID are acceptable to support my application?

The following are the main forms of ID that we require to support your application for a savings account:

• Current Benefits Agency book.
• Current Full Driving Licence (old style).
• Current Photocard Driving Licence.
• Current Driving Licence counterpart (new style).
• Birth Certificates (minors only).
• Current valid UK passport.
• Current valid NON-UK passport.
• Personal cheque drawn on UK Bank/ Building Society account.
• Known employer ID card with photograph.
• Bank / Building Society / Credit Union Statement.
• Utility Bill.
• Council Tax Bill.

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