Legal Information

Complaints Procedure

• What to do when we don't get it right

What to do when we don't get it right

Listening to you and learning from what you have to say will help us get it right next time, and we need your help to do this. We have a formal complaints procedure, which is outlined below:

Please contact us at:
Bradford & Bingley PLc
Customer Services
PO Box 4
Bingley
BD16 2LW
or

Telephone: 0845 606 1414*

We will acknowledge your communication by close of business the following day and provide you with a contact name and expected date of reply.
We want to resolve your complaint as quickly as possible. To help us to do this, please provide all relevant information to support your case.
For example:

• All relevant correspondence including account statements
• Account details

Information should be sent to our Customer Relations team at the address above.

If, for whatever reason, you do not accept our decision, you can then refer your case to the Ombudsman.
Financial Ombudsman Service,
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel. No: 0845 080 1800*

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