

Bradford & Bingley have a formal complaints procedure. If, for whatever reason, you still do not accept a decision made by the procedure, you can then refer your case to the Ombudsman.
Ombudsman Details
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Tel: 0845 080 1800
E-mail: complaint.info@financial-ombudsman.org.uk
Web: http://www.financial-ombudsman.org.uk/