Need Help?

General Help

• Welcome to help
• Security online
• Protecting your computer
• Email scams

Welcome to help

At Bradford & Bingley we aim to try and make things as easy as possible for our customers. As a part of this commitment we have built this online help system. Whether you need help applying for a product, you have some general questions about using our website, or just need to contact the correct department in the company, you should be able to quickly find the information you need.

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Security online

Security is an increasingly important topic in a world where customers can interact more with companies online. Bradford & Bingley commit to putting safe guards in place to protect you when using our website. To ensure you are always protected, there are many steps that both Bradford & Bingley and you can take to ensure that you do not become a victim, and stay protected online.

For more information regards what you can do to increase your online security visit Get Safe Online for expert advice.

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Protecting your computer

There are many ways in which you can protect your computer. It is advisable not to use just one of these methods, but a combination of software and hardware to protect yourself. These methods include:

Protection against viruses
Protection against spyware
Using a firewall
Being careful with downloads
Updating software

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Email scams

Bradford & Bingley will email you from time to time. However, we will never ask you for any personal or security information, and you should treat these emails as suspicious if they do. As online scams become more complex it is worth while knowing the common ways that email scams can attack. These include:

Email "phishing" scams
Emails concerning financial benefits
Hoax emails

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