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• A checklist for complaining

A checklist for complaining

If you wish to make a complaint, it helps us to conduct our investigations more quickly if you provide us with as much information as possible. Please find below a checklist which should help you to make your complaint as effectively as possible.

• Make sure you send your complaint to the relevant branch / operational site.
• Try to include copies (not originals) of any documents supporting your complaint (agreement letters, offer letters etc).
• Give any relevant account or customer identification numbers (not by email).
• Be specific and keep to the point - give dates of events and briefly explain all relevant circumstances surrounding your complaint.
• Be clear about what you want us to do to resolve your complaint.
• Keep a copy of your letters - you may also want to send your letters by recorded delivery.

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